InsightGig Operating Layer - User Agreement

Effective Date: 15th Aug 2025

This User Agreement (“Agreement”) governs your use of the InsightGig Operating Layer (“Operating Layer”), developed and operated by InsightGig Inc. (“InsightGig,” “we,” “us,” or “our”).

By accessing or using the Operating Layer, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement and our [Privacy Policy].

1. DEFINITIONS

The Operating Layer is an AI-native infrastructure designed for insight professionals to manage, analyze, and activate research workflows in one unified environment. A User refers to any individual or organization accessing or using the Operating Layer. Work Product includes all AI- or user-generated analyses, reports, summaries, or outputs produced via the Operating Layer. Insight Memory refers to a persistent knowledge graph and vector-based storage that enables the reuse, synthesis, and recall of insights across sessions and projects. AI Agents are pre-built or custom tools within the Operating Layer used for tasks like thematic analysis, data synthesis, and triangulation.

2. SCOPE OF SERVICES
The Operating Layer grants access to AI-powered research design and execution, context-aware analysis and synthesis tools, modular workflow automation, secure and private data environments, insight memory, and third-party integrations. It is not intended for general-purpose AI use and is limited to research and insight applications.
3. ACCOUNT REGISTRATION AND ACCESS
Users must be 18 years or older and agree to maintain the confidentiality of their credentials. Sharing accounts is prohibited. Users are responsible for providing accurate registration data and keeping it up to date.
4. TRIAL ACCESS AND BETA FEATURES
Limited-time trials or beta access may be offered. These features are temporary, may change or expire, and their outputs are informational and require human verification.
5. USER CONDUCT
Users must use the Operating Layer legally and ethically. Reverse-engineering or tampering with the AI systems or infrastructure, transmitting malicious, unauthorized, or deceptive content, or misrepresenting AI outputs or portraying them as factual without validation is prohibited.
6. AI-GENERATED OUTPUTS AND RESPONSIBILITIES
AI outputs are for informational purposes and must be reviewed and validated by the user. InsightGig does not guarantee accuracy, completeness, or reliability of AI-generated insights. Critical decisions should not rely solely on AI results without human review.
7. INTELLECTUAL PROPERTY
InsightGig retains ownership of the Operating Layer and its components, including its architecture, models, agents, and user interface. Users retain rights to their uploaded content. Copying, reproduction, or distribution of the Operating Layer requires written consent.
8. PRIVACY AND DATA HANDLING

InsightGig adheres to the principles of privacy-by-design. Uploaded data remains the user’s property and is processed only to deliver requested services. Data is not shared, reused, or used to train public models. Each user’s workspace is secure and isolated. See our [Privacy Policy] for more details.

9. MODIFICATIONS AND AVAILABILITY
InsightGig may modify or suspend the Operating Layer at any time. While we strive for reliability, uninterrupted service is not guaranteed.
10. TERMINATION
Access may be terminated for misuse of the Operating Layer in any manner, legal requirements, or violation of this Agreement. Termination results in the immediate cessation of use rights.
11. DISCLAIMERS
The Operating Layer is provided “as is” and “as available”. No warranties are given regarding fitness for purpose, reliability, or accuracy. Users must determine the accuracy or reliability of outputs or the suitability of the Operating Layer for their specific needs.
12. MAINTENANCE OF RECORDS
Users are responsible for maintaining and backing up their records and analysis history. InsightGig does not retain records beyond service delivery.
13. FORCE MAJEURE
InsightGig is not liable for service disruptions due to events beyond its control, such as natural disasters, outages, or regulatory actions.
14. ENTIRE AGREEMENT AND SEVERABILITY
This Agreement and the Privacy Policy represent the full agreement. If any part is unenforceable, the remainder will continue to be valid.
15. ASSIGNMENT
Users may not transfer rights without written permission. InsightGig may assign the Agreement to affiliates or in the event of a corporate transaction.
16. THIRD-PARTY SERVICES
InsightGig may integrate with third-party tools. We are not responsible for the content, performance, or policies of such services.
17. LIMITATION OF LIABILITY
InsightGig shall not be liable for indirect, incidental, or consequential damages. Liability, if any, is limited to the fees paid (if any) by the user.
18. GOVERNING LAW AND DISPUTE RESOLUTION
This Agreement is governed by Delaware law. Disputes shall be resolved under the jurisdiction of Delaware courts. If unresolved, disputes will be arbitrated in Delaware under the rules of the American Arbitration Association (AAA).
19. CONTACT
For inquiries, please contact hello@insightgig.com or write to 651 N Broad St, Suite 201, Middletown, New Castle County, DE 19709.